Refund policy

Return and Right of Withdrawal

We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it – unused, with original tags, and in its original packaging. You must also be able to provide a receipt or proof of purchase.

To start a return, contact us at torvikclothing@gmail.com. Returns must be approved before they are sent. If your return is approved, you will receive instructions on how and where to send the package.

Items returned without prior approval will not be accepted.

Return Shipping

The customer is responsible for the cost of return shipping unless the item is defective, damaged, or incorrectly shipped by us.

We recommend using a tracked shipping service, as the customer is responsible for the item until it has been received and registered by us.

Right of Withdrawal in the EU/EEA

For customers in the EU and EEA, a statutory 14-day right of withdrawal applies. You have the right to cancel or return your order within 14 days of receiving it, without providing any reason.

The item must be unused, in its original condition, with tags and packaging intact, and you must be able to provide proof of purchase.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so that we can resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Sale items (unless they are defective or incorrectly delivered)

Please contact us if you are unsure whether your item can be returned.

Exchanges

If you would like to exchange an item, we recommend returning the product you purchased. Once the return has been approved, you can place a new order.

Refunds

We will notify you once we have received and inspected your return. If the refund is approved, the amount will be refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at torvikclothing@gmail.com.

Return Address

The return address will be provided once the return has been approved.